Frequently asked questions
For safety reasons, the excursion itineraries may vary or may in some cases be canceled (and refunded) in the event of adverse weather conditions.
Light rain, bad weather forecast, changeable weather, scattered clouds, light wind or high temperatures (they never reach extreme levels and it is always possible to go trekking) are not accepted reasons for obtaining a refund in case of cancellation by the customer .
In the event of constant rain, strong winds or bad weather forecasts, excursions may be canceled at our discretion and fully refunded. It is also possible to postpone the excursion, depending on our and the client's availability.
There is a 100% refund only in case of:
- Cancellation due to bad weather at our discretion
- Cancellation by the customer at least 48 hours in advance.
Any no-show, change or cancellation made less than 48 hours before the date of the excursion will not give the right to a refund or credit and the entire cost of the excursion will be charged.